Your key to effective communication

Communication is vital to education, developing relationships, negotiation, performance management, customer service, supplier management, safety and much more, be it verbal or otherwise. Is everyone born with effective communication skills? No, they need to be developed. How do you know if the communication skills that you have developed are effective? […]

#1 sure-fire way to change your perspective.

There is an old saying: “You can’t really understand another person’s experience until you’ve walked a mile in their shoes.” A simple tool I use for helping clients understand an issue is to help them see things from a different perspective: to swap shoes! Here are three examples: Performance Management: […]